At Tamanna Clinic, we value our patients’ time and strive to provide a smooth and convenient appointment experience. This Refund & Cancellation Policy explains the terms applicable to appointment cancellations, rescheduling, and refunds.

1. Appointment Booking

Appointments may be requested through the Tamanna Clinic website, phone, email, or other available communication channels.

An appointment is considered confirmed only after confirmation from the clinic.

2. Appointment Cancellation

Patients who are unable to attend a scheduled appointment are requested to inform Tamanna Clinic as early as possible.

Cancellation requests can be made by contacting:

Phone: +91-8948569538
Email: zzain365@gmail.com

3. Rescheduling

Patients may request to reschedule their appointment by contacting the clinic in advance.

Rescheduling is subject to the availability of the doctor and clinic.

4. Refunds for Online Payments

If an appointment or consultation fee has been paid online, the refund eligibility will depend on the circumstances of the cancellation and the applicable terms communicated at the time of booking.

Where a refund is approved, the eligible amount will generally be processed to the original payment method.

5. Non-Refundable Charges

Certain fees or charges may be non-refundable where this has been clearly communicated before payment, including applicable payment processing or administrative charges, where permitted by law.

6. Missed Appointments

If a patient does not attend a confirmed appointment without prior cancellation or notification, the consultation fee may not be refundable.

Any rescheduling request following a missed appointment will be subject to doctor and clinic availability.

7. Clinic-Initiated Cancellation

If Tamanna Clinic needs to cancel or reschedule an appointment due to unforeseen circumstances, the clinic will make reasonable efforts to notify the patient and offer an alternative appointment.

Where applicable, patients may be eligible for a refund of an advance payment for a cancelled appointment.

8. Refund Processing Time

Approved refunds will be initiated within a reasonable period after confirmation of the refund request. The time taken for the amount to reflect in the patient’s account may vary depending on the payment provider or bank.

9. How to Request a Refund

To request a cancellation or refund, please provide:

• Patient name

• Registered phone number

• Appointment date and time

• Payment or booking reference, if applicable

• Reason for cancellation or refund request

Requests can be submitted through:

Email: zzain365@gmail.com
Phone: +91-8948569538

10. Changes to This Policy

Tamanna Clinic reserves the right to update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with the updated effective date.

11. Contact Information

Tamanna Clinic
Above B S Pharma, B S Plaza, LDA Colony Road, Krishna Nagar, Alambagh, Lucknow, Uttar Pradesh – 226012

Consultation Hours:

• Monday to Saturday: 6:30 PM – 8:30 PM

• Sunday: 10:30 AM – 12:30 PM

Email: zzain365@gmail.com
Phone: +91-8948569538